The Gift of Life

If you haven’t seen it, the TV show Undercover Boss is a refreshing and entertaining perspective on how Bosses come to better appreciate the people and processes that make up their business.  In the show a CEO goes “undercover” (in disguise – see picture on left) usually taking on an entry-level job at their company in order to better understand what’s happening “out in the real world” where customers are.  As a result of being out in the field, the CEO invariably

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