If you haven’t seen it, the TV show Undercover Boss is a refreshing and entertaining perspective on how Bosses come to better appreciate the people and processes that make up their business. In the show a CEO goes “undercover” (in disguise – see picture on left) usually taking on an entry-level job at their company in order to better understand what’s happening “out in the real world” where customers are. As a result of being out in the field, the CEO invariably …